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Again, you are right on. Taking a hard look at your own customer service practices isn't fun or pretty, but it is revealing. Thanks again for the reminder to follow through!

Hey Lyssa,

I knew that you were doing this demo only blog but hadn't had a chance to really pay a visit. Pretty powerful stuff! Thanks for sharing, I have subbed to the blog feed so I don't miss anything. Jan

Lisa- I love your posts- I know this is an older one but it is so true! Thanks for the reminder

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