- Think of the customer who loves to give you a big hug when she arrives and again when she leaves. I'm not a huge hugger, but I have learned that it means a lot to come people and so I do it willingly because it is a small thing I can give to them. Is that customer speaking in Physical Touch? How could I speak it back to her?
- Think of the customer who loves to stay afterward and help you clean up, offers to deliver her friend's order for you, tidies the workstations so you don't have to... is she speaking in Acts of Service? How could you speak it back to her?
- Think of the customer who never ever forgets to thank you, always mentions how great the projects were, sends you a card every now and again with a message of gratitude. You often overhear her saying sweet things about you to the other stampers, and she's great at referring friends. Is this customer speaking in Words of Affirmation? How could you speak it back to them?
- Think of the customer who comes early and brings her projects to show you. She talks your leg off while you're setting up and is always the last to leave. She even calls you to get together for coffee outside of stamping or invites you to other parties she host. Is it possible she is speaking in Quality Time? How could you speak it back to her?
- Think of the customer who loves the little extras you add to a stamp camp and beams when you give out little presents or tuck a card into her order bag. She talks and talks about the birthday card you sent. Sometimes she brings home-baked goods for everyone at club. Is that customer speaking the language of Receiving Gifts? Are there any ways you could speak it back?
Now do something for me. Read back through this list, but substitute the word "downline" for "customer." Your team is speaking loud and clear. Are you hearing it? Are you speaking their languages back to them in ways they can appreciate?
When you know about the Love Language concept, it becomes really obvious that people do have wildly different ways of showing love. It makes sense that relationships would flourish if the people in them would make the effort to express themselves in a way that allows their affection to be clearly seen. Before your next event, take a little time to consider how you could add an action or phrase that would connect with all of the different kinds of speakers.